Wireless phone plan was changed before out of state relocation with CSR over the phone; however plan was never actually changed or documented in the system. Roaming charges in the excess of thousands of dollars accrued. Disputed with reps and no change made. Account was sold to Professional Collection Consultants and they opened a civil case and claimed to personally serve summons, which never happened. Unaware of case until default judgment was in place and bank account was levied. Judge denied motion to vacate. The orginal amount was $3000 and they tacked on $4000 additional dollars in fees, attny costs and interest.