Ordered a dog bed in Jan 2010, emailed & called to cancel this order. After several weeks found out the item had been shipped, not been cancelled and my card had been charged. This company is awful, no customer service, no follow up, pointing the finger to the consumer after flagging all emails to make sure they have been read. Got my bank on the phone, disputing the charge. Sent the package back unopened, and still have not received a refund a month later. (Feb 2010) Have been talking with Pam & Sara at the company, they are useless. Please look at other companies to order from, this one should be put out of business!