I purchased a panasonic phone, when I got home, I realized the batteries were missing, when I returned to the store and told them. I was told the batteries were expensive and they couldn't replace them, that I could notify Panasonic or just bring the phone back, and they were out of them. this would make it three trips to the store and I still would not have the phone, and at the price of gas I was not happy. also I do not feel its my responsibility to contact the company, I feel its the store 's responsibility to sell me a product that works.