Having mysteriously lost one of 9 parcels I sent with them their customer service chose to lie about it and claim they had delivered all 9 parcels.They changed their story about when they had delivered the parcels but simply ignored the fact that their agent's (DHL) tracking system showed that one of the parcels had not been delivered although I even sent them a print off. I have never been defrauded and treated with such contempt at the same time.