I had to return an item at Party City and had accidentally thrown out the receipt. It was quite obvious that I bought it there. They called a manager over, who looked about 12 yrs old, and he proceeded to tell me that I would need a copy of my bank statement, showing Party City as an entry, in order to get my $4.99 back. I thought that was BS but said OK and asked if they could put it on a giftcard. They said "We don't do that...Sorry!", with a 'you're screwed' tone, not even with patronizing empathy for the situation. They have horrible customer service skills because they kids running the store. They need some adults in the store to show the kids how its done. Its difficult to accept the final word as a manager, from a punk with a huge hole in his ear. However, I realize they probably pay next to nothing for wages...so basically as a company...you get what you pay for...so I guess we should all just suck it up?? Party City is huge and often needed, but I will shop elsewhere. The thing that bothers me is, they don't appear to care.

I would like to report Party City about the return policy around the Holidays. I just purchased a Halloween costume last night for my son. I asked the guy for a medium (8-10 size) and he came back with a large (12-14) costume and said this would work. This morning when I took it out to look at it I realized that it was a 3T-4T costume. I called and spoke to the store about it and they said they could exchange it. I went in and they had no Vampire anything in the costumes. They said I could get things individually to make the Vampire such as a cape, etc... I did so and went to the counter. It was an $18.10 difference in price from which I paid and what I needed to get still. They told me NO MONEY BACK, and offered NO STORE CREDIT. Just exchange equally right then.

I don't think I should have to suffer for the mistake they made. Now my son has nothing and I am out over $29.99 or $18.10 depending how you look at it. I think the policy should be changed. If you buy a Holiday item you should always be ables to return before the big day. This 7 day policy screwed me when I bought within the 7 days. They are stealing money from people by doing so!