I placed an order in late Nov. for birthday party supplies. The website would not confirm my order. I tried twice more to place the order. Their site would not allow me to. I called and a rep said it might have gone through three times. It turned out it did. None with confirmation. I tried to cancel the two duplicates. They were shipped anyway. I was assured I could get a refund because several reps told me it was clearly partysolver's fault and that they knew about the problem. I could send them back. Getting return numbers was a nightmare. They do not respond to email. I had to call twice more to get these numbers. I sent it back with delivery confirmation at my cost. I received a refund of $4.87 twice for the packages which I paid $36.11 each for. The rep said the boss said I got all I was entitled to, and the next thing would be to email her. She hasn't responded. She stole $62.48 from me and knows it. I'm sure are many other this has happened to.