About 2 weeks ago I rented a car from Payless at the San Diego location. Well about 2 days ago, I was contacted by one of the employees there requesting my insurance information. I then asked, what do you need that for? His response (Mark) was, well to pay for the damage that was done to the front bumper. I then explained that he must have the wrong person because there was no damage AT ALL to my car. He said no, it was me because the date and time conincide with when I returned the car. I then explained that while I was waiting for the shuttle to the airport one of his employees got into the car and pulled into the back lot. Mark replied, after he took the pictures. I said there were no pictures taken because I was standing there for 25 minutes. He said he would fax me the pictures. After about 10 minutes I realized that faxing them would do nothing because I wouldn't be able to see anything. I then called back and was intentionally kept on hold for about 10 minutes. The rep that finally took my call said the Mark was assisting someone else, how conincidental. I gave this person my email address and explained to him to have the pictures emailed and NOT faxed. About 15 minutes later Rob called me back leaving me a voicemail saying, he is going to speak to the manager for further investigation and not to worry about it. I have yet to receive an email or fax.
I find it a bit odd that they retracted everything once they realized that I was going to pursue this matter.
They are obvioulsy in it for the money and will try and squeeze it out of people. Obviously proper business etiquette was not taught to these people.