I sent a payment to my sons account on August 17, 2010. Two days later the payment still did not show. I emailed them and recieved an acknowledgement email saying they received my email and would contact me in 24 hours. That was on a Friday. So Monday I checked the accounts again and still no money was posted to my sons account eventhough the money had already been taken from my bank account. I requested a chat with the company and talked with a customer service rep named David. The only thing he would say was he was going to forward the issue to his supervisor. When I asked for someone to call me...he refused. When I told him I was going to report them to the school and asked for a supervisors name he just said again he would forward it to a supervisor and it would take an additional 24 to 48 hours. I told him this was not acceptable because in the mean time I had to send more money to the school via my son so he could eat lunch. What does it say about a company who dosen't have a phone number listed and wont call you on the phone to even discuss the matter? I wont be sending money through this service again.