I dropped off my laptop to pc richards in the bronx in may of 2010. At first, they tried to tell me that I have no warranty on the laptop. I had to explain to them that I purchased two laptops and that the other, my cousin returned and got a credit and this is mines. They took my laptop, two weeks later I got an email that the laptop was ready. I went to pick up the laptop and they told me I had to show proof that I purchase two laptop, it took two days and they investigated and realize I was telling the truth. They told me they would get the laptop out to me. Three days ago, I follow up they told me I have a credit. Yesterday I called the store Manaager Craig Ruppert. they said the laptop is there. Today I went in, they said I have a credit and the laptop is there, but can't get it because they place it under some else name, my cousin and they will not release the laptop until she comes in. Due to their lack of negligence, I was unable to complete my term paper for school and finish my manuscript which was due the first week of July. The store have embarrassed me making me out to look like a liar and a thief.