I purchased PCwareTracker online and it did not fix my pc problem. I had been in contact with technical support on several occasions and tried everything they ask me to do to help resolve. Nothing worked. I removed the product from my pc because it was causing other dll issues with other apps. I asked for a refund and received the below email for support on Feb. 19, 2010 (I never received a refund):

Hello dear user：
This is Michael, I am glad to offer services to you.


We have already issued the refund and it will reach you within 30 business days, not include weekend, please check your account then.
If you have any question, please feel free to contact us, it is our pleasure to help you.