Someone used my phone number to gain internet access from People PC. People PC charged my Embarq phone bill $17.40 for 7 months. When the problem was caught, People PC would only refund a small amount of the fraudulent billing. After being passed around to several different people, I finally spoke with "Shane" at People PC. He claimed to be the head of customer service and he told me that I could not speak to anyone higher than him. He told me they could not do anything else for me. He said I needed to dispute the charges within one month... and because it went unnoticed for 7 months, that was my problem. I don't know about you... but I don't sit around scrutinizing every penny on every bill every single month. I trust a big company like Embarq to bill me correctly. I also figure if a mistake was discovered by either of us, they would take of it. I know that's not how fine print works, but come on! We're talking fraud!

Here's the problem - I was charged for something I had never asked for and was refused a proper refund by People PC. Every person I had talked to at People PC (8 different people) asked me for my telephone number, name and address to verify the account. Every single one of them confirmed that my name and address did not match the name and address on the account. I said... "I know. That's the problem. Someone is fraudulently using my phone number." I don't understand why 8 different people (including Shane... a.k.a. the head of EVERYTHING) checked this information, but no one checked to see if the original phone number and name matched the billing account when the criminal had originally signed up for internet access using my phone number.

Now, Embarq is partially to blame for this problem. They could have attempted to confirm the information provided from People PC when they began to bill me for the internet access. The difference is, Embarq admitted the mistake and fixed the problem. I now know that you have to request a blockage of outside parties having the ability to bill your account. I admit that it is possible that Embarq asked me about that service when I first signed up for phone service 4 years ago, but I never imagined that someone else could charge my account without my permission. I would think that at least one or both companies (Embarq and the outside party - this time being People PC) would take the responsibility of verifying information when a new service is established.

Conclusion: People PC - Absolutely disgusting.

Their internet service kept freezing up so I decided to cancel service and go with a new internet service provider. Soon after my computer went down and I had to get it serviced. After receiving my computer back, I decided to go with AT&T internet service. I was checking my checking account transactions online and noticed I had a withdrawal from people pc which shouldn't have been there due to my canceling their service. I researched my account and found that I had several different withdrawals and all for different amounts. 10/08/07 for $7.97, 11/08/07 for $10.25, 12/07/07 for $17.42, 1/08/08 for $18.23, and 2/08/08 for $18.90. Every month it went up! And for what? Internet service that I had canceled! I called and talked to a representative to see what they were going to do about this problem. After canceling my service, ONCE AGAIN, they would not give me a refund for all those months of unused service! Get this, after all that, because I didn't call them before the next billing cycle, I'm still being charged for their services until March 08,2008! GO FIGURE! This company is whack and should be put OUT OF BUSINESS!

People PC
www.peoplepc.com

To whom it may concern:

I have been trying for a 1 year to cancel People PC. I have called several times to cancel and you can never get to the proper department. I have sent e-mails to cancel and the say I have to call. I understand it only $15 a month but when comes out of your checking account each month it is frustrating. Then for me to stop payment it is another $35.00 and a hassle to go to the bank and file the paper work. So I have paid this rip off PC provider for something I have not used in over a year. I only have internet access at work and do not need the People PC. I am not even sure what my password is all I know is me e-mail address for pepolepc is nfm35 AT peoplepc.com. I am sure that there a several thousand e-mails I do not even go and check because I do not want there service. If you could please help me in this situation I would appreciate it.

Frustrated non user

Deanna Benson

I don't know how I got involved with People PC but I have never inroled or requested there service.
People PC have billed me for services several times and I keep calling telling you I don't use your services. I have used sbcglobal.com for quite some time so I would apreciate it if you would straighten this out. My last bill is 51.85 and I have never used your service.

Respectfully Yours R.H.