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March 9, 2008
Information as promised not provided!
I paid for a 2 year membership to get information on my family tree. I have tried numerous times to look up information that I know is in the public records, and can obtain no information from their website. I have tried to contact them and have had no response. I will report this to my credit card provider and hope to get some satisfaction.
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February 7, 2008
They didn't tell the truth!
I was interested in building my family tree and finding ancestors. I paid on line for a 5 year membership for unlimited access to public records. Every time I searched for someone it said it wasn't available even tho I entered names I knew the information for. Then I tried something different and was told I had used up my credits. Nothing was said about credits when I signed up. I am calling my Credit Card Co. and if I can't get a refund then I am calling my Attorney. It may seem like a small amount but it is the principle of it, I can't believe they can continually get away with this.
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February 5, 2008
Scam!
I 'subscribed' to what I thought was an unlimited 'subscription' to obtaining information on people, whether it be myself, or others. When I tried to enter a name, it said I had to enable cookies. I did so, but it still did not work. I used another operating system, and eventually got onto the site, and it immediately said I had used all my 'credits.' On the purchase page for this site, it did not say anything about needing 'credits', but their tech support (and I use that term lightly) says all the credits were 'expired'. How could I have BOUGHT 'expired credits'? They did not say 'credits' were required.
If you read other people's comments about this outfit, you will see exactly what I am talking about. I will contact my bank in the morning (2/5) and request a refund thru them; of course if no satisfaction from my own bank, I will get a new bank immediately. I cannot afford the $34.95 I spent, which was a huge mistake. I typed in my own name to see what would come up, and absolutely NOTHING came up. So, I typed in 'Jones' and 'Smith' and 'Brown' and NOTHING came up for those names, either, so it is obvious it is a fake site accepting money.
'Josie' is not a real person, it is a computer generated name. Also, they say a complete refund will be made within 56 days if not satisfied, and the very next sentence says 60 days, so that is a sign it is phony. How much do you want to bet it's a Nigerian (or similar) scam to get money? I will cancel my bank cards in the morning, or sooner if possible. Yes, it is a great inconvenience to me, but I have to protect my money from such an unscrupulous web site.
This is the first time I have had something like this happen in 12 years.
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