I bought a diamond heart necklace for my girlfriend for X mas 2010, then the chain broke in june 2011. I took it in and they sent it away to be fixed for $35 (I did not purchase the protection plan as I did not think that such an expensive necklace would break so soon). Upon getting it back, it broke again in the same place not a week later. When I took it back in they said that it was a new break and that the chain was cheap. Admitting they sell a cheap chain? Come on! They offered to sell me a protection plan at full price so that "she can bring it back in enever it breaks again in the future." Wow. I did not know People's was such a bush league company. I will never buy another product here.