Purchased seasonal snow tires due to travel for child's ice hockey team, first season no problem, although they insisted smaller tires were okay and not being a tire expert I trusted them only to find out later this really screws with your mileage and odometer. This past year, only second time tires were on car I started hearing a squeaking from back of car, had tires checked and removed since it was early April and found that the rear passenger tire had split from the rim down! I see this as a faulty tire, end of discussion, the tread is fine on all the tires. I want all four tires replaced. Their story is that they will replace the single obviously damaged tire but all the tires need even treads so therefore I need to purchase at the pro-rated price the remaining three tires. I don't think so. If one tire from this lot is defective odds are the other 3 are. Also, what a scam, place a defective tire and get the purchase of 3 more from them. Run around by customer service, the store claiming they called us 3 times and we never returned call then oops they had the wrong area code, puleeze - the number on all of our paper work is correct - next stop is Kanook, the tire manuf., BBB, then magistrate as I took a child with me when traveling and this was a major safety issue. On top of using too small tires (although I hear conflicting views of this and it's not the primary focus of this complaint.