Permission Interactive

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Permission Interactive Reviews

Monica Devlin March 22, 2010

EZJet rip off

When placing an order online Saturday for the $19.99 EZ Jet water canon, I had to give my credit card info before receiving the total of my order which turned out to include a $30.98 shipping and handling charge. So I was charged almost $51 for an item I thought would be around $20. There was no way to cancel this order as the confirmation of my order email had a "no reply" email address, the website listed only an 866 number to call M-F EST. When I did call both Sat. and this Mon. a.m., each time I got an automated female voice saying "1, 1, 2." In researching the website, it repeatedly only offered this customer service # for EZ Jet. I emailed the president of the company, Bob Greenwood, requesting my order be cancelled and complaining of this shoddy customer service.

July 4, 2007

Rip off city!

I would like to lodge a complaint about the shipping practices of PermissionInteractive.com, parent to Patch Perfect grass seed as seen on TV commercials. I thought the cost of two bottles of seed at $19.95 wasn't too bad... but the routing shipping cost of $7.95 was almost half the cost of the product. The company offered rush delivery for an additional $5.95... making the total shipping cost two thirds the cost of the product. My order was placed on line on June 21, 2007. It was not processed until June 26th, 2007 and shipped via Parcel Post! When a buyer pays 2/3's the cost of the product for rush delivery it shouldn't be sent by the U. S. Mails!

When contacted about this, the customer service rep said that the extra $5.95 only guaranteed my order would be processed quickly at the warehouse. Rip off city!

J J Andrew
Lisbon, Me