MY LAPTOP SHUT DOWN AND WAS LOCKED AND THEN PERSONAL SECURITY POPPED AND SAID I HAD TO INSTALL THIS SECURITY TO PROTECT MY LAPTOP AND IT COST 69.99. 89.99 WAS TAKEN PUT OF MY ACCOUNT. IT COMPLETELY LOCKED MY LAPTOP AND I WAS UNABLE TO INSTALL THE VIRUS PROTECTION I PURCHASED FROM THE STORE. PERSONAL SECURITY RAN THE SCAN ONCE AND WHEN I REALIZE THAT THE SCAN WAS NOT SCANNING LIKE IT SUPPOSE TO I CHECKED THE PROGRAMS IN THE CONTROL PANEL AND PERSONAL SECURITY WAS NO WHERE TO BE FOUND. NOW MY LAPTOP IS NOT PROTECTED AND I AM OUT OF 89.99.