This company charged me for voice mail that was already in my telephone package, so a service that was useless, I didn't need or want it. They "claim" my husband signed up for it on the internet, but he did not and they could not prove that he did. I also discovered they did the same thing on my business phone. So look at your telephone bill, the charge is $12.95 and is listed under a billing service name, such as "The Billing Resource" or "ILD Teleservices." This Florida Company has many different names, but I believe is the same company. They have credit cards too under "Platinum Benefit Group." The FCC allows a company to charge your telephone bill without your authorization and the telephone company cannot do anything about it.