I ordered a personalized toy box from personalizedforbaby.com on 11/20/08. My credit card was charged on 11/21/08 and I never received my product! You can't reach these people. The website says that Customer Service is available Mon-Fri 8AM-4PM Eastern Time, yet no one every answers the phone. Ever. It says you can email them at [email protected], yet no one ever answers your email. I contacted the Better Business Bureau who worked as a liason and they had a deadline of January 24, 2009 to give me my money back or give me my product. They did neither. This company is a SCAM! How can we shut them down?