Defective pet bed shortly gave off offensive odor which permeated anything near it. Tried to return ... return policy written to avoid returns. Referred to manufacturer. Filled out long registration of product ... led to believe would the process a return. Last request on form is a request for a scanned copy of invoice in order to process request ... can't do. Read their privacy policy and learned the form was a ploy to get my contact info to use for any purposes and to sell.