I have attempted 4 times to contact PetCare Insurance via phone to cancel my pet insurance policy. They insist you must hold on the cancellation line. No one ever answers the phone. Held for 15 mins each time. However, if I contact their sales line, it is immediately answered. I have emailed the company. However, on their website, it says you cannot cancel a policy except via telephone- talk to a live agent. HA! What a joke! I've requested my auto debit be cancelled ASAP today, effective Jan 12, 2011. They need to contact my bank ASAP too.
My email is [email protected]
Melanie Thompson