I ordered a large heated dog bed. It was not large enough for my old dog and I requested a return authorization. I was given the RA number. I then went to UPS to ship it back to Pet Street Mall. As it turned ou the cost to ship it back was more than the cost to purchase the item. On contacting Pet Street Mall they refuse to help. THey will not allow a return under their UPS contract nor will they offer any credit or discount. I do not need or want the bed any longer, but am stuck with it since the retailer will not offer any help.