I brought my 8 month old puppy to get groomed and they told me to leave and come back in 3 hours I didnt leave I shopped around the store and occassionally looked in the window to check up on my dog the groomer was new and she looked like she was having a bad day from a distance I seen her jestering to the other employees and pointing at me complaining I was still waiting around for my dog at times I seen her hand crushing the back of my pomeranians neck but couldnt be exactly sure because she made I and my 7 yr. old daughter feel uncomfortable wathing in the window when my dog was ready to go home he was screaming in pain and pulled me out of the store that evening the back of his neck was all swollen and bruised . I will groom my dog myself from here on out. FUCK PETSMART !