Purchased new Philips 42" LCD TV at Wal-mart $850.00 Feb'09. Because of home remodeling, didn't install tv til April. June'09 tv does not respond to remote control. Followed procedures to determine remote control functions, but board on tv does not receive signal. Called Philips, got names of repair services in our area. After 5 weeks of trying to get a repairman in our area, (all had gone defunct), one came from Cleveland to Dayton, where I live. He said it was a common problem and needed to order parts. Three weeks later, he calls and says contact Philips no part is being manufactured. Philips promises a replacement tv. Another week, I receive replacement, have my broken tv packed and shipped back in order to avoid charges to my credit card that they took when ordering replacement. When I set up the "new" tv, I find it is a refurbished older model that is scratched and dirty. Philips says it is their policy to replace with refurbished and they will not replace it unless it is defective. I escalate complaint to a higher department. They say they will call within 5 business days. Still have not received call. Replacement tv has quirky issues that I am sure will prove disastrous. Philips also does not extend warranty with replacement so I only have a five month warranty on the refurb. And they do not manufacture the repair parts for my model 3603. Philips needs to be put out of business. Too many complaints and no customer service satisfaction, defective products, lies...intolerable. Can someone have the State Attorney General where Philips is located look into this problem?