TRIED TO ORDER A PAIR OF SHOES ON 12/22/08. CHOSE NEXT DAY DELIVERY($22) SO I COULD HAVE THEM BY 12/24/08...MY ORDER WAS RANDOMLY STOPPED FOR VERIFICATION...NO ONE TRIED TO CALL ME AND ONLY A "PLEASE RESPOND WITHIN 24 HR EMAIL OR WE WILL CANCEL YOUR ORDER" WAS SENT TO ME. I CALLED 12/23/08 8HRS LATER BUT BECAUSE I CALLED AFTER 3PM I COULD NOT BE GUARANTEED NEXT DAY DELIVERY AND THE GIRL COULD NOT TELL ME IF THEY MADE CHRISTMAS DELIVERY...UNBELIEVABLE!!! AND THEN SHE ASKED IF SHE COULD HELP ME WITH ANYTHING ELSE...SHE COULD NOT HELP WITH THE FIRST PROBLEM WHICH WAS, FROM A TO Z CREATED BY THIS COMPANY FAILING TO CARRY OUT ITS COMMITMENT TO ITS CUSTOMER...I TOLD HER TO CANCEL MY ORDER IF WE COULD NOT MAKE GOOD ON THERE ORIGINAL PROMISE AND WITH AN INSINCERE HAVE A NICE DAY SHE HUNG UP!!HOPE MY EXPERIENCE SAVES SOMEONE THE HEADACHE I RECIEVED.