hi, on the 31/12/08 i tried twice to order a photographic lens with a value of 800.00€.the 2 times it said my transaction was declined.i then realised it had something to do with my credit card company.
after i sorted it i decided to order somewhere else.on the folowing sunday, after geting the lens from the other website, i checked my visa account .i was in total shock, i was debited of 800€, by PIXMANIA!!! also by the other website.
the same day i got a email asking to contact them to check the delivery adress for one of the order .
i tried to contact them on the monday and was told the order was in progress and could not be cancel. to cancel i had to wait until the item arrives to return it straight away to start a refund procedure.(whatever that is)
so, how come since the transaction was declined, they can still acess ur credit card details and do whatever they want with youre money.of course after 2weeks, no lense arrived, i have contacted them many times without sucess.what they dont seem to understand, that money is mine and they had no right to take it from me.i have a feeling it will take a long time to get it back but i need to get it back soon.
thanks