I visited the said Plaza Angsana Johore Baharu on the 19th OCT 2010. Was at the Angsana to buy baby food for my newborn. As we frequent the Pizza Hut whenever we visited the Plaza, this happens to be worst experience by far.

Upon reaching the restaurant, we were greeted by the cashier staff and ushered to our table for five. My 15 months boy then started wanting the balloons that was hanging on the ceiling of the restaurant. I dont think anyone can reasons with a 15months old and explain the reasons of not getting one.

I then approached a male staff for any extra balloon that maybe in store. After he approached another senior staff, the comeback answer was the balloon on the ceiling was for display. Was very disappointed with the outcome. This is what lacking in those staff, NO CUSTOMER SERVICE!!!
My wife ended going out to another store to buy balloon for my little one. I believe the staff during that period of time need to be retrain or should go for a refresher course. Coming from a service industry myself, the character and attitude of those staff are really unbecoming.

I''ll be waiting for a response.