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pannellj
May 1, 2009
FRAUDLENT SALE OF PIRATED TAPES
This is what gets their attention: Repeated emails sent one after the other. Change the subject matter and erase forwarding information on each email if you forward. This causes them to have to work. Anyway, I placed three orders. My wife discovered they were crooks selling pirated dvds copied off television. Would not answer emails so my wife sent repeated emails one after the other. This got their attention and they cancelled the smallest order. Promised to cancell all three orders. Sent DVDs anyway. I continue to send emails one after the other. They will reply that have refunded & will ask you to wait 5 to 7 days to see credit. But this is a lie. They will tell you anything to stop your repeative emails. Keep those emails going unless they actually do refund and you see the refunds in your account. Repeated emails apparently throws a monkey wrench into their operations.
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snowbell
April 29, 2009
Misrepresentation of product
It always takes longer to ship to Alaska, so 3 days after the quoted 14 days I emailed the company requesting a tracking number. I email them the next day and again the day after that. I check my C.C. statement and the Company received their payment the same day I had placed my order. I contacted my C.C. company to cancel payment and told them that I had tried to contact the Company via email and that they had no phone numbers on their web site that I could call. The C.C. Company told me to cancel my card, and they had a store phone# 778-282-8099 and try to verbally cancel the order. The phone number is from Canada. My C.C. account has been credited 223.34 the cancelled order is in litigation for the next 90 days. Today ( 33 days after placing my order) I received my DVD's from Planet DVD Store in Qingdao The Peoples Republic of China. There appears to be no return address on the package. Do not sign for it and have the mail carrier mark it as refused. I still have to wait and see if my money is really mine.
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Mary
April 29, 2009
Very Poor DVD Quality
I will never order anything from this site ever again. When I finally received (three weeks later than promised) the DVDs that I ordered, they came from somewhere in Asia and were not originals, as described. They were definitely copies of copies as they were practically unviewable. They were blurry and "snowy" in many areas. Don't be fooled by their prices and promises...you'll be very disappointed.
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SammColt45
April 27, 2009
Ripoff--defective dvds and no customer service
These people sell pirated dvd's and dvd's recoreded from television. I bought the complete 20 years of Gunsmoke collection, and so far out of 20 dvds I have played, 3 will not play at all, and several more have unplayable episodes. I have tried to contact them by email three times with no response. They have no listed telephone or physical address. The videos came from China with no invoice or contact information of any kind. I would love to join any legal action anyone would bring against these people.
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lryanl
April 24, 2009
Bad dvd - no response
The #11 Dvd is bad in the order that I recieved. I have sent many emails from my own email and from their website and have yet to recieve an answer. The #11 dvd which is the finale of the show is bad.
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Jeff
April 23, 2009
scam
Please do not order from Planet Dvd Store. I have ordered a box set of Third Watch and received what appears to be taped off of TV. I have also been charged twice for the same order and also got a $1.49 charge both times. If anybody knows how to get ahold of them let us all know.
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ttaz
April 19, 2009
Advertised box set sale received bootlegged copies
I recently purchased what I thought was the box set of "Third Watch" on sale from Planet DVD Store. What I received were bootlegged copies made on a PC with hand numbered DVDs shipped in a cracked box. The audio and picture quality is inconsistent and not what was advertised.
The shipment came in from China. There was no return address or return shipping label.
Not what I expected when I purchased from this site. I wish I would have found this site first! This was my first purchase and will be my last. I do a lot of internet shopping, this type of experience is a first. Live and learn!
DO NOT SHOP AT PLANET DVD STORE!
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Musigalpati
April 17, 2009
Video Piracy/Fraudulent Charges
I just received half of my order, which arrived with homemade labels & handwritten disc numbers...there are media announcements playing during the ending credits...recording plays one episode over and over...UNBELIEVABLE!! That was the cheaper of the two series I bought, and the more expensive one was not included in the box, although the shipping label indicated that the value of the shipment was worth $180!! I paid them $190 (including shipping), and now have written to every e-mail and/or link address, but no reply. I am SO VERY unhappy that I didn't discover this forum until now!! I will be heading down to my bank to cancel my cards & see about getting reimbursed for at least the part of the order that was never received. The return address on the shipping label was very minimal and written in Chinese. I've tried looking up the right agency to report "Video Piracy", but haven't had any luck yet.
THIS COMPANY NEEDS TO BE ADDRESSED IMMEDIATELY!!!
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jacqueline boen
April 16, 2009
never got dvd set
After searching for a website ( the one I ordered my dvd set from is has now vanished ) I came upon this complaint site. I too have ordered a complete set of "Then came Bronson for $57.00. I ordered it March 30, 2009. The e-mail indicated it would be 8 -10 days to receive it. I have sent the 3rd e-mail today to the only e-mail address I have from the copy I ran when ordering it. I'm not sure where this store is located but after viewing this site, there must be quite a few...I will start with my bank, where the debit went through. I believe from past experience that they have the name and numbers/address of who runs these payments through. I'm going to at least try. I have no intention of doing nothing, even though I have "nothing" and from all I've read maybe I'm lucky I don't! I will keep you all posted of my progress and I hope you all with for the rest of us suckers...these folks need to be caught and prosecuted for theft. What really burns me is I always use paypal, and the one time I didn't look what the hell happened! I'll know better and stick to E-bay next time...it was just they didn't have this dvd set that I so wanted to get for my hubby :( I hate them!
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susangales
April 16, 2009
Deceitful
Do not buy from this company. I placed an order for a complete DVD set of a TV series. They debited my account immediately and sent a shipping notification to my email that the item had been shipped and I should have it within 8 to 10 days. Three weeks later I still had no DVDs. I attempted to contact the company by email three times with no response. I called the company and left a message on the answering machine. My call was not returned. Four weeks after I placed the order, I received another shipping notification and a tracking number. I tracked the package to a city in China. The set arrived more than five weeks after I placed the order. The DVDs are copied (using store-bought blank DVDs) from the television and the quality is less than "professional". The numbers on the DVDs are marked with a black "sharpie"--so I'm sure to watch them in order! I have called the company on a couple of occassions and get an answering machine, but no one ever returns my calls or emails. The company number is a Canadian phone number (778-282-8099).
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