I ordered one walker in December 2008 and was charge twice for it. Have been trying to get a refund check since January 2009. Only check received was NSF. Was told by the "CEO" that a second certified check would be forthcoming. It never came. Filed complaint with BBB, got email via BBB, from Michael Woods stating that I received another check. That was a lie. As of this date, no refund for the second charge. Waiting for them to make it right... After reading all the complaints on this company, I doubt I'll ever get a check.