Before signing a contract to purchase a vacation plan we were advised that we can cancel with the cancellation fee referred to as the initial payment, $172.50. My husband called his bank so that they would not honor the charge, and I, being fair, contacted PlanetGo to cancel, and they assured me they would not charge my account, they tried to charge my husbands account, it failed, but they charged my account $551.85. They spend 2 hrs. advising that they are not like timeshares, that a client can cancel, less initial payment, yet they charged me $551.85 and I received nothing in return. Do not trust the agents at PlanetGo, they are horrible sales agents, saying what is necessary to close a sale and then not honoring what got yhou to the table in the first place. They are not fair and equitable and I would caution all visiting Hawaii or who come in contact with their sales team, even at Pacific Beach Hotel, to stay away and truly consider how we were treated before you sit down to listen to the sales pitch, they are not an honorable company.