We made arrangements to recently rent our home in Lake Naomi through Pocono Resorts Realty. We rec'd the rental payment per all the terms, which included after-use cleanup. A number of days later we rec'd a PP&L invoice for $577., for a home that was occupied for all but 4-5 days during the billing period.

We found out that a thermostat was left set at 80 degrees in spite of verbal assurances by PRR that turning all thermostats down was a standard checklist items for their cleaning crew. Obviously, it is not...

We met first with PRR and requested some relief for their 'subcontractor's' oversight. As suspected, they essentially washed their hands of any sense of responsibility and simply suggested that we contact the cleaning crew. We refuse to do so, since it is clearly PRR's responsibility to hire reliable subcontractors.

As a result of this experience, we would strongly suggest that you clearly understand the guidelines for owner responsibility for the rental of your unit, and further recommend an agency other than PRR.