Customer Service never respnded to e-mails or phone messages. Kept charging my American Express. I called again to cancel. Received a phone call back from company finally. Was told they could not cancel via phone as they could not confirm my identify. I said 'if that is the case', then why do they not have a problem billing my credit card each month. At that point, the customer service representative said "...listen DICK..." I could not believe what he said to me. I said 'What did you say" and he said 'You heard me"...He would NOT admit he said it. Started saying I 'misheard'... Finally, I had to retrieve my credit card and give him the final digits along with expiration date. I'm supposed to be 'cancelled now.' We shall see. I recommend NOT doing business with this company.