An advertisement was presented on local as well as national TV stations announcing a special of 8 pieces of mixed chicken for $4.99 in honor of administrative professionals day on 04/22/2009.

Upon my "attempted" patronage to the Rayville, LA Popeye's to participate in this wonderful deal, I was met with rudeness and curtness the likeness I have never experienced before. This particular franchise chose not to honor this deal - which I can respect however; upon my asking why, I was met with hostility and rudeness by a couple of the staff that frankly baffled me. A simple courteous answer explaining that the owners have the option of honoring any specials or not the franchise may offer would have be sufficient and I would have been satisfied and ordered my chicken at the regular price. However, it was not presented as such and confirms with me that good customer service is something of the past.

Based on the treatment I received, I choose not to patronage this particular Popeye's ever again and will seriously think about going to other Popeye's in the future. A business of this nature should recognize that repeat customer satisfaction is a necessity if they expect to continue to be in business.

On 5/30/08 I went to Popeye's to get an 8pc bucket, a shrimp basket, onion rings, two pieces of spicey chicken, and a soda. I waited 45 minutes for my meal to be prepared, after bringing my meal to the car. I had to go inside to get my soda, that they had forgotten. Once getting home, I realized that they had forgotten my two pieces of spicey chicken. I returned to Popeye's shortly after, to inform them about my chicken. At first they did not want to supply me with the chicken i had brought, so i had to pull everything out of the bag including the proof of purchase. Once pulling the items out and opening them infront of the cashier, I had realized that I had recieved two pieces of shrimp in my shrimp basket. The cashier gladly gave me my two piece, and added a few more pieces of shrimp. I finally return home, to finally enjoy my meal with my family. I picked up a piece of breast to bit into it, to find short black pieces of hair fried into the skin. Every member in my household has long hair, at this time I realized that one of the workers(female) had short black hair. At this point I said, just forget it and threw the entire thing out. This whole mess took a total of almost a hour and a half.

I'm appalled of the amount of gravy they put on your potatoes, and when you ask for a little more gravy they want to charge you 50 cents. I can't believe it when they want to charge you 50 cents for some water & flour, so I quit patronizing this Popeye's Chicken Restaurant.

Thanks for reading.

Clifford Ratliff