I signed-up for PosterPass, Inc. to facilitate decorating my new apartment. After receiving the introductory poster package, however, I was subsequently sent seven (7) separate shipments within 1-2 weeks of each other and billed $39.80 to my checking account each time the posters were sent.

I never selected any of the posters that were sent and my understanding of the contract was that only 2 posters would be sent per month. After 2 months of this, I had posters up to my ears and 7 unauthorized deductions to my bank account. I sent all the posters back with letters describing the problem and the charges and asking to have my membership terminated immediately. This was never done despite sending the posters back with delivery confirmation.

Several calls to customer service yielded no effect: each representative promised that the charges would be refunded immediately, but they never were. I called 3 times about this issue and sent 4 letters. After being assured that my account had been discontinued, I received another shipment of posters and another charge to my checking account.

After my 4th call to customer service, the charges were finally reversed. Throughout these calls, the representatives always changed the information slightly that was provided. For example, one would state that 7 business days were needed for the refunds; another would state that the monies would be returned immediately. Also, one representative would "show" only 5 pending refunds on his screen and another might "show" only 3.

It took a lot of arguing with the company to get the money back and I even had to read them the delivery confirmation numbers provided by the US Postal System over the phone on one occasion to "prove" that I had sent the posters back to them. This company engages in deceptive business practices and makes it extremely difficult for "customers" to resolve errors made by PosterPass. My guess is that they make most of their money from people who "give up" on the refund process and just move on with their lives.