I sent a package from Postnet Kenilworth Centre in Cape Town on the 4th Feb and specifically requested a service that was trackable and would result in POD.I was suggested to use Speed Services Couriers as they would ship to an international PO Box.This was confirmed to me by the owner of the branch(Michael Daniel).After not being able to track it for a while I got concerned as this package contained an immigration application.I went in to the branch to query and was given the total runaround by the staff in the store. I was promised callbacks and follow up and nothing ever materialized.Apparently the guy who handled my package was fired!After speaking to the owner again 2 weeks ago it was established that my package was lost as I had no POD and no tracking method that showed anything.I was then promised a refund by the owner.It is now 2 weeks and I am still waiting for Michael to give me my money which was promised via EFT. This is now amounting to theft as my money was taken and no tangible service was provided.I feel I have been robbed by the owner of the Kenilworth Center branch and will instigate legal proceedings if my query is not resolved ie. i don't get my money back.