This "company's" website states EVEN TODAY that they have a moped "In Stock". I ordered this moped in June and had not received it. An email response from them stated that they did not have the moped in stock and would not for at least 20 days. I emailed that I wanted to cancel my order and they stated that I had to do that by telephone. I called twice, only to be placed on hold for 30 minutes each time before giving up. They also initially told me there would be a 6% fee for cancelling an order, even though they did not fulfill their end of the contract.

Luckily, they did not actually charge my Credit Card. They had only placed an $1, 100 hold on it. Due to to this Company's suspicious actions, my only choice was to have my credit card company close my card so that they would not come back and charge me.

Lesson learned and fortunately I am not out any money. However, I am certain many people aren't aware of the actions they can take on their end to remedy their own situations.

Purchased Roketa moped 50cc, front wheel bearing failed after 35 miles. Repeated calls to customer no-service resulted in hours on hold, no call-backs and no resolution. Would ship it back if we could! This is after spending a month to get the title sent to us. We had to result to paying Fed-ex to have the title sent to us. Assembly instructions sent were terrible and we had to call for additional instructions. Very poor quality in customer service, and the product so far shows the same level of quality...both very bad and we are upset!

powersportsmax.com also goes by bike2go.com--just to let everyone know

Thanks for the heads-up. I was considering a purchase from their site but will pass on this outfit. I checked the Better Business Bureau in SoCal, and the company has a CCC rating. The following paragraphs are from the BBB page for PowerSportsMax... the last bit of info might help some of you who have had your calls blocked for weeks, or even months!

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- This company is a member of the Better Business Bureau and has agreed to uphold our membership standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints. The company has been a member since 5/30/2006, and we are satisfied that it honors its commitment.
- This company participates in the BBBOnLine program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
- California law may preclude the Bureau from compelling the company to arbitrate disputes.
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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
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The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Merchants who violate the Rule can be sued by the FTC for injunctive relief, monetary civil penalties of up to $11, 000 per violation (any time during the five years preceding the filing of the complaint), and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved, the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws.

We bought a mobed in March 16th. They said the bike was not available and then would not return the money. We have been on the phone with them every day and now they are just not answering our calls. They kept saying it would be back in the bank in a few days but would not give us a transaction code. Now they just don't talk. Leave us on hold until we hang up. This is a bad bad company out to rob anyone that they can. They are protected by the law and the action is a civil matter and you have to go to court to get them. None of us have that kind of money. We should all ban together and go after them.