I placed an order from Premium Humidors on 20 November. My credit card was charged the same day and I received an email with a UPS tracking number. However, the tracking number revealed that UPS had simply been provided billing information and created a label. It is now 01 December and the status of my order has not changed. I have called several times during business hours and have been mysteriously disconnected each time, before the voicemail greeting is finished. I have since emailed the company demanding they cancel my order and refund the amount to my credit card. If I do not receive a reply within 24 hours I intend to file a fraud complaint. I have already spread the word to my fellow cigar-smokers not to deal with this company, and I hope everyone else who has complained here on this site has done so, as well. Hope everyone can somehow salvage a satisfactory ending to their dealings with this miserable company.