I ordered four (4) MP4 players from this web site. A few days later I received (2) TWO of the players that I ordered. The players that I have from them are wonderful. HOWEVER I PAID for 4 FOUR of them. I have sent an E-mail via the online form. The response I got was a survey form. :-( NOT WHAT I WAS LOOKING FOR. I intend to do as much as I can to let EVERYONE I can know about my poor customer service. It has been almost 48 hours and no E-mail or human contact. I am short Two birthday presents now. I am NOT happy about this. I am also short $50.