I recently wanted to book a flight to Boston from Detroit. I tried several times and all failed. Then I don't know how or why but I checked my credit card and there was a debit from Priceline. But every time I checked say said no. I ended up with a trip from Detroit to Boston... how that happened I have no idea, considering I live in Detroit and wanted to go to Boston. I am super angry and can't wait to talk to someone first thing monday morning!

Purchased a hotel through Priceline online. Six months later I notice unauthorized charges of 11.99 per month from " TLG Great Fun". A little bit of calling and digging shows that TLG Great Fun is an online partner of Priceline, a 3rd party. I never signed up for TLG Great Fun service or authorized them to charge my card.

On the phone, TLG Great Fun says I did when I purchased my room through Priceline. This places the blame at Priceline's door since they are the source of this supposed service and it's purchase from TLG Great Fun through the Priceline site as part of their checkout process. Neither Priceline nor TLG Great Fun are willing to refund the unauthorized charges, nor is my bank since it took me six months to catch it.

Beware of using the Priceline.com website: You are buying more than you think you are and they let on there.

I went on the website to shop for room rates because I was thinking of going out of town for the weekend. They asked me to give my credit card information before they would give me room rates. I did not realize I was agreeing to buy a room without shopping first. Once I gave where I wanted to stay and how much I was willing to spend, priceline gave me a room and charged my card. I was just wanting to see what was available. I didn't realize I had committed myself to this room. I immediately called them and told them of my mistake. They said it was too late once I hit the agreed button. I called American Express to dispute this charge. American Express told me to not pay it and they would investigate. A month later I heard back from American Express who told me that priceline submitted paperwork saying that I had agreed with my initials which I did not do. So now I never used the room because I thought American Express was going to take care of it for me and since it looks like I have to pay for my mistake, priceline will not give me another room since I did not use when I had the reservation. So now I have to pay $675.00 for nothing! This was all a big mistake! A click of the button-- without realizing that I was actually buying a room! I tried to explain this mistake to priceline and American Express and both will do nothing! Priceline website is criminal!

I was searching for a rental car for my son "who is in the US Navy" to come home on his last leave before going to Iraq. I wanted a car from Slidel, LA. Pick up on Monday and return the following Monday. I entered that I wanted the car within 2 miles of Slidel, LA. The next thing I see is my offer was accepted for $35.00 per day...Where though? Not even close to Slidel, LA.

They had me a car in downtown New Orleans 100 miles away. I emailed them and said that won't work and that I needed the car closer or I want to cancel. They emailed me back and said they would not cancel and apologized if I didn't like what they found, but they would not give me a refund. So I tryed to call their customer support, and of course this was a recording that didn't work. Also their prices are insane! Below is the charges, and they don't bother telling how much these charges are. You are just expected to pay them.

Summary of Charges


Billing Name: Randy Andrews
Credit Card: Visa xxxx-xxxx-xxxx-3413
Your Offer Price: $35.00 (per day)
Total Rental Days: 6 days
Subtotal: $210.00
Taxes and Fees: $114.33
Total Charges: $324.33

The emails from their support just got worse and worse.
I finally just called my bank who agreed with my complaint, and simply reversed charges on my credit card.

I would not suggest this company to my worst enemy!

Randy Andrews

I made an offer for a 4*hotel in Paris France in an area detailed Eiffel Tower - Grenelle - Montparnasse and the description read: "Nothing in Paris is more picturesque than strolling through the Champ de Mars taking in the spectacular view of Paris' most famous attraction, the Eiffel Tower. After dusk, catch the Tower's romantic light show, which displays every hour. For a different view, tour Paris from the water on a riverboat in the Seine - many of them set sail from this area. Other attractions located in this zone include the National Assembly, Military School and Le Bon March, the world's first department store."

What I got was a hotel in an office park outside of the city. I tied playing nice and went thru three levels of customer service.. I then sent a letter to the top 5 officers of the company. No response. I then filed complaints with the Attorney's General of OR and CT. Next I filed a dispute with AMEX.

Their only response has been... it falls inside the mapped area. Which is a joke unless you are a city planner and know the city... The point is They describe and area and give you something completely different.

Below please find my communication with Priceline:
Dear Ladies and Gentleman,

I am writing to you as I have received no satisfaction from the 1st three tiers of your organization. I don’t believe that you understand that misleading advertising is not legal or a very customer friendly option. I’ve only heard “we are very sorry, we can’t do anything to help” You can and you must. If you took the time to read what Priceline’s description says and they look at what I got you would certainly understand my frustration. Below is the letter I wrote last night followed by your own Teddi Cremeans, reply. I await a better response.

I have been an avid Priceline.com customer since the beginning, and have been wildly happy with cars, hotels etc.

The above reservation is a disaster. When I booked and looked at the areas you define, I began with area 3 you describe as Champs Elysees, Opera etc. I didn't get my room so I added area Area 4 Eiffel Tower - Grenelle - Montparnasse. What I received is nothing like those areas. Your description of the area is: "Nothing in Paris is more picturesque than strolling through the Champ de Mars taking in the spectacular view of Paris' most famous attraction, the Eiffel Tower. After dusk, catch the Tower's romantic light show, which displays every hour. For a different view, tour Paris from the water on a riverboat in the Seine - many of them set sail from this area. Other attractions located in this zone include the National Assembly, Military School and Le Bon March, the world's first department store." What I got was nothing of the sort. The actual hotel was fine, it is not however in the area you described above. I quote from the actual hotel's web site:
History and national heritage


* Historic monument
* ARC DE TRIOMPHE : 7.00 km / 4.38 mi
* EIFFEL TOWER : 4.02 km / 2.50 mi
* INVALIDES : 6.00 km / 3.75 mi
* LE GRAND PALAIS : 7.00 km / 4.35 mi
* MUSEE D ORSAY : 8.00 km / 4.97 mi
* MUSEE DU LOUVRE : 8.00 km / 4.97 mi

* Museums
* GRAND PALAIS : 7.00 km / 4.38 mi
* LOUVRE : 8.00 km / 5.00 mi
* MUSEE D'ORSAY : 8.00 km / 5.00 mi

* Special tourist area
* CHAMPS ELYSEES : 7.00 km / 4.38 mi
* EIFFEL TOWER : 4.02 km / 2.50 mi
* MONTMARTRE : 20.00 km / 12.50 mi


What you sold me was a business hotel in an area that is not at all touristy.

I spent 40 minutes with your two tiers of telephone support, the first mans name I do not recall, the 2nd man was Paul Working ID ROAL. He kept telling me how sorry he was, but the hotel falls inside the map... This is not acceptable. If anywhere in your description you would have said "Includes areas such as your area 5 La Defense, I would have never even considered the option.

I would like if you could either cancel my reservation and I can just book a hotel without naming my price or put me into an acceptable hotel and area. Time is of the essence please let me know if you can help me.

Thank you for your time and attention.

Sincerely,

Pam M

I would appreciate any thoughts or ideas.