took my dog to get groomed and an hour before closing time, get a call stating that there's been a small accident "no big deal and not noticeable, the old woman says" - I go pick up my dog and there's a huge patch of hair missing - she had cut him to his skin almost -- it was 3 fingers' width and the length of my palm. The owner wasn't there that day, so I went back the next day and she said oh well your dog is good, but moves around a lot and i can give you 20% off the next grooming - WHAT? why would i bring my dog back to be cut so badly again? It cost me $51.96 for this mess up. Also, I didn't request any trimming, but they did it anyway. here are pics of before and after.