I was filling out the order form but stopped when I realized I would be charged for a monthly membership. I clicked "No Thanks, I don't want" under Member Details. Then I deleted the information I entered and closed the browser. I DID NOT click "Confirm Your Order". In a few minutes, they sent me an order confirmation at about 10 p.m. I replied right away and asked them not to charge the amount to my account. I also called them the next morning at about 7 a.m. but they said the order already went to the warehouse and there was nothing they could do. I could return the DVD but I'll have to pay for shipping. They charged me for an order that I never placed! And I'll have to pay to return the product!