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Primus Canada Phone services

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Category: Services

Contact Information
Toronto, Ontario, Canada

Phone number: 416.704.6499

Primus Canada Phone services Reviews

Josh Suresh June 28, 2009
Harrassment
We used Primus Canada for couple of years and eventually cancelled their services due to too many dropped calls. I notified them of my intent asked them to send a final bill. I received one and paid it. Later, they sent another bill indicating I needed to pay final month payment because it was not included. I paid that too. I also returned their hardware as well. But, to my astonishment, I received a third bill supposedly for disconnection charges. When we signed up, I was told, if I was not satisfied, I needed to simply return the hardware and cancell without any further costs. Since then, I have spoken couple of customer service reps, a manager and a collection staff. I had clearly told these Primus employees that I did not agree to pay disconnection charges and ask to them to produce a document. They could not but refered to terms on conditions on their website. I continue to get an invoice from Primus and with interest charges, the amount has ballooned to $25. The bigger issue is that Primus has no sense of loyalty and business sense. I was a long-term customer who had given about $1, 000 to $2, 000 business per annum. They not only lost me but all my family, friends and business associates. Furthermore, I continue to talk about this. I am also considering blogging. If you have similar experience about Primus, please feel free to contact me at [email protected].

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