I have the worst customer service experience. I called them on September 18 at 12 noon and a recorded voice says your hold period may be more than 40 minutes. I decided to send them an e-mail, the auto reply says they are experiencing high volume of e-mails so expect a delay in reply. It shows they have real poor service.

When I signed up in June 2008, I was told I shall get 15000 bonus aeroplan miles with my second invoice in August 2008, but Primus did not credit the aeroplan miles. I have tried to contact them several times but it is impossible to reach their customer service.