My Daughter ordered this junk and received 1 shipment it did not make any improvement after 6 weeks so I called and cancelled. They went ahead and charged my card again so i called and complained, since we were not big pals any more the phony patronism dissolved and the ugly side of arrogance and nazi-like statements started with telling me when i did what and when as if she really knew. I was told there would be no refunds until I sent the product back, problem is we never received any product. We live in a secure building and there is no theft. Tish ( emp #219737 ) then started getting very mouthy and over voicing me loudly showing off that I would be sent an affadavit to sign. I asked for her supervisor and she asked why? what for? I said just let me explain that to the supervisor and she said the supervisor was not available so I hung up.