At our online shop, customer satisfaction is our absolute priority. We continuously refine our service quality and approach order fulfillment with the highest level of responsibility.

The entire process—from the moment you place an order to its arrival at your doorstep—takes between 7 and 14 days (with 10 days being the average). This swift turnaround is one of the main reasons why so many athletes trust us for their sports pharmacology needs.

Key Stages of the Ordering & Shipping Process
To give you full transparency, here is how your order is processed:

Order Placement: The customer selects the required products, adds them to the basket, and completes the checkout.

Processing: We process the order details within 24 to 48 hours.

Invoicing: The customer receives a payment invoice to complete the transaction.

Payment Verification: The customer provides a payment receipt (cheque) as confirmation. This receipt must clearly show the date of payment, the total amount, and our bank account number.

Packing: Once funds are cleared, our managers assemble and securely pack the order to prevent any damage during transit.

Dispatch: The parcel is shipped to the customer's specified address.

Tracking: The customer receives a tracking number to monitor the parcel's journey and current location.

Final Delivery: Shipping typically takes 7–14 days.