Imporantant Documment was send to Me from Bhosari pune from M/s Platnium on dated 01/08/2008 to ME on my Address

J.R.MOre
qtr no:- D 32/5 CSTPS colony
Urjanagar Chandrapur
Pin -442404
Maharashtra (India)

The local office ot The professional Courier at Chandrapur Phone No 07172-255950 inform me that the document was send back as they dont have service to Urjanagar. Which is just 5kms from city.
I want to ask the agency why they accept letter at Pune if they dont have service?
this is rediclous . Also if they dont have service they could have call me on 9420555641 so that i can collect my letter.
Now I request the pune?nagpur office to send letter back to Chandrapur and give instructuion to local office to inform me so that i can collect it
expecting kind corporation from you