Vince Saponara is an enrolled Agent so I thought I could trust him to provide fair, competent and timely service. Vince was suppsoed to help me with a tax audit and said he would help me draft the necessary letters and even call the IRS on my behalf. Well it's been almost a year and he has done nothing to help besides helping with the first letter. He had me give him power of attorney and did nothing I tried on several occasions over time to contact him and left messages but to no avail In January of 09 I realized so much time had passed and now I was getting notices from the State. This time I kept a phone log of how often i was calling. On the occasion that I did speak to him, he always indicated he would start working on it right after he finished his current project, he kept leading me on with that excuse time and time again. When I finally confronted him, he simply gave a weak excuse that he had failed and that was it no apology no explanation. Vince was extremely rude to me in our final call an very unprofessional. I would not recommend anyone gong to him for help with thier taxes. He wasted my time and energy and left me feeling very unimportant.