I recently called Progress energy customer service to get an extension on an electric bill. The reason for this is because of an oversight by my wife who used the wrong account and method of payment. She used the regular account which is my account and that account is currently tapped out due to the fact that I am out on FMLA. (Had hip surgery). The payment returned unpaid. They added to my deposit $240 due to that incident making it $240 plus the original deposit of $195 bringing it to $435 plus the bill. I called progress energy to explain. The general feed back that I got, is that they are unable to help. I asked to speak to a supervisor and basically got the same answer. I asked to speak to amanager and was told that there is none available. They said that someone would call me back and I am still waiting. It is my belief that this is Progress Energy ploicy since all the customer service people are saying the same thing. The impression that I got is that the company just dont care. Progress energy bid for the contract to service this area and people do not have a choice. I believe that I am not the only one who is experiencing that attitude from progress energy and I am about to start a petition to the area representatives to do something about it.