I agree with all of these complaints.. I was involved in an accident back in january of this year and up to now Pronto hasnt paid for anything. Their insured was at fault, and they refuse to pay my insurance company back. After trying to get them to cut me a check ( which was a rip off ) I was forced to file a claim with my insurance, now they are fighting to get it back because this lame company cant do their job right and they dont want to pay. Everyone beware of this insurance company, they do not have good service at all, and everything these customers are saying is very true! Pronto people you all need to have trained professionals and dont be surprised if you all get sued! Also I dont see how your company can have the money to pay for all these cheesy commercials and stupod billboards. You all suck!