I've worked at 3 Publix's in FL. All in the central FL. One in St Petersburg was fine when I started in Customer Service. Then they put the manager they still have now. And the ACSM, who has a chip on her shoulder and won't work with anyone. They hired me but will not stand behind me. They agree with everything the customer says, even if they are wrong. I had a regular customer tell me that he didn't care what juice he got for WIC, that i was going to accept it. Believe me, if I knew his name I would have turned him in to the WIC people and he wouldn't be getting it anymore! My manager came over to lecture me because this asshole complained. He said, We should treat them like kings and queens, right in front of other customers. I told him that I am not rude and I say, Please and Thank you to them. I refuse to treat them like kings and queens, when they talk to me the way he did.
I found out that the people in the bakery were working over 6 hours and not taking a lunch because they were too busy! Its against the law to do that but nobody will tell, so, it continues!
They had a bunch of pregnant girls up front, later known as the "Baby Club" because one was an ACSM, one was a coordinator, one was in customer service and the other was a cashier. They always let each other get away with stuff. One day a cashier who was in high school, came over to me and said, I am so ready to quit today because of the way they run this place. She then told me that the cashier (baby club) was told to turn her light off by the coordinator(baby club) and the high school girl was told to open (she was bagging before). So, she opened. The customer service girl (baby club) came over to the cashier and gave her her baby to hold. The customer sevice girl was on lunch and the cashier was on the clock. They stood there and talked for awhile and then after 10 minutes of this the cashier turned back on her light and resumed working. The coordinator then told the one that was bagging that she could turn her light off and go back to bagging. It was a do as I say, not as I do situation. Very unfair but when you complain to corporate they come over, supposedly check it out and leave. Nothing changes! Corporate needs to make visits and not tell anyone they are coming, then they would see what is really going on!
They also had a guy who would work for a few months. They would give him 40 hour weeks, he would work nights, spending most of it leveling, he was a cashier. He was part time, which means only 35 hours tops. He didn't complain because he would leave for months and then come back and have his job again. Just because somebody doesn't complain does not mean there is not a problem!

I just want to share my worse experience. A friend of mine sent me $3000 via Western union and I went there to get money. there was a Publix Customer relation Asst. Manager( Publix is known as best customer service) Miss Young, she aked me to fill a form in order to recieve the money, and later her assistent told me that according to her system, they dont have enough cash now, but they can get me check. I said that is fine with me, I was with my family ( 2 kids; 4 and 2 years), we were planing to go to Bank after getting check, and later it was plan to go to Park.
the time we got to Public ( store # 00351, kissimmee FL), by 2:30 PM, and

the Asst manager asked my ID, I gave her my Drivers license, later sh asked for my social security card. My wife gave her my card and after 5 minute she told us, " I NEED A VALID ID"
( she does not consider state IDs as a valid Id). I left my family there and came to home to get Valid ID, I took my passport and my BIRTH CARTIFICATE to prove that I am a human and live in this country.
in a nutshell, when I gave her these IDS, she said that wait for 25 minute, coz she was not sure that if my friend had sent me money or not. I have email from my friend stating that she has sent me money and I had conformation # too, but she just asked us to wait.
by 4 pm, she took her bag and just left( her shift was over), and she did not bother herself to tell us that what was going on.
later another lady came and she got all info again and in 5 minute she has given my check of $3000.

I have to totally agree with you guys, , i see it also.. We had the bakery manager screwing two female deli clerks two years ago. What a mess, , Bakery manager got demoted to bakery and was shipped out.. 8 months later he was an asst bakery manager, 6 months after that he was back to bakery manager... Thats just one true story, got 3 more storys.. As the hard workers get screwed, i know a bunch of workers [OWNERS] that are hard workers cant make it to manager who have taken the test, never late, never outta of work, never become manager... sad.. Dont get it.. Today you gotta lie, cheat to get ahead, .. I have worked with store managers and department managers who sit in the office and eat all day and play on there cell phones.. No lie.. Setting the example i guess... Leadership is gone.. Back in the old Publix days, managers with all go to a John Maxwell, Brain Tracey or Zig Zigler Leadership Conventions... My first department manager 11 years ago was handicap couldnt use his right arm and had a weak right leg. ok.. BUT MAN, WOULD THAT GUY WORK... Setting the example.. Old Publix managers loved our Publix... I just dont see that anymore with them, pay check is all they care about..Now with this new schedule system you going to see your managers sitting on there butts warming up the seats even more... thank you.

Customer ahead of me allowed to have sale item without cupon. I was not allowed to have a one cent box of crackers and when I protested the casher pushed my buggy holding $60 worth of grocers out of line and all the way to customer service.I was embarrased and in no mood to be patronized by Gary the manager. I don't have to have the old stale (one cent) crackers but did expect some reason from the employees. I will do all I can to let others know of this unkind treatment in Publix, Phenix City, AL.

I have visited there Madison, Al. store on University Dr. Several times and each time there assistant meat manager Ted Olmstead has been very rude when I asked him for something. He acts like he's about ready to explode with anger, they may have hired a protential cereal killer.I guess I pissed him off somehow, he gives me a dirty look each time I go In there.

Now He follows me around the store giving me dirty looks. What kind of employess do Publix hire? If he thinks I'm doing something lets go ahead and make an accursation then I can sue and get a check from Publix. What can be done about this? This store is close to my home and I would like to keep shopping there.