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October 4, 2008
trial shipment of s&h charges $4.95 now costing me me for material not ordered
i received trial sample of pure acai berry which made me violently ill - i went to website PureAcaiberries.com and submitted request for address to return and also requested DO NOT send me any more material and DO NOT charge my credit card - never received answer back keep getting notices that my pills are on way - have tried sending emails to various names/addresses all keep coming back - am calling my credit card company to stop them from getting paid even though i will have to give about 3 names since i do not know who/where they are coming from - last shipment came w/no invoice or anything only return address was Performance Health USA PO Box 971090 Orem UT 84097 but can't find website or phone number for them
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October 3, 2008
Charged for product not ordered or authorized
I ordered a free trial of Pure Acai Berry and according to the advertisement, I only had to pay for the shipping and handling, an amount of $4.95. I just got home from work to find a package from Performance Health USA LLC containing a bottle of 60 capsules of which I did not order. I called my bank and found out that there was a transaction of $79.26 on 10/01/08 of which I did not authorize. I did not order this this product of 60 capsules and yet money has been taken out my account. I now have to go to the bank stop payment so that no future transactions occure in my account from this company. They will now have to research the transaction that has taken place. What can you do to help in hopes of getting my money back.
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October 2, 2008
Unauthorized charge
I sent for the trial offer which was 5 pills instead of 7 as promised for $4.98. The same week, a charge was posted to my credit card for $74.76.
The phone number on the CC statement is invalid. I will protest this charge but need to get in touch with this company to prevent additional charges.
This should be reported to the BBB as it looks extremely fraudulent.
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October 2, 2008
no way to cancel
When you call the number to cancel the product, you get a message to go to a website that doesnt work. Then if you try to cancel on the PureAcaiBerry website - it says you're not a recognized customer. This stealing!!!
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October 1, 2008
FALSE CHARGES!
I requested the free trial of Acai Berries. $4.95 for a free trial. Ha - yea right... a few days later they charged my account $79.76!!!
I thought that this was something new I could try. I am a mother of 5 babies and have gained a lot of weight through the pregnancies. I work full time for crap pay and go to school full time. My bank advised me to go to the wedsite "www.gohelpnow.com" and I did that to cancel my order - the question is now is that did it actually cancel it?
I even read the fine print and they said nothing about this extra charge, and I didn't agree to anything other then $4.95 for the free "week" trial that only actually ended up being 5 days not 7!!!
Sorry if I am not making sense, I am so upset!!!
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September 30, 2008
did;nt give consent to with draw money
Did;nt sign up for a monthly supply of their product. Only a free sample & pay just shipping & handling. To me this a skam & i wo;nt let it contiue to ruin my bank account.
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September 29, 2008
Want credit credited
Iordered 1 week sample of pure acai berry, within a week I received a month's supply without any authorization. I want $79.76 to my credit card now.
I do not want any more acai berry.
Loretta Gulick
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September 29, 2008
unauthorized use of card
I responded to a promotional on the pure acai product. They deducted 4.87 from my account.
Next thing i know this cofmpany is deducting 74.87 from my account without my permission.
I want my money back i have not even recieved any more products from this company. Please do something as soon as possible.
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September 26, 2008
charged money for product not ordered
as with the other complaints against this company, I ordered the "FREE" sample with shipping charges of $4.95. About 2 weeks later I rec'd a larger bottle and my account was charged $79.76. There was no invoice included with the bottle, so I had to do more research to find the company, and of course no one answers the phone, nor do they return your calls, after leaving several messages. I am going to call the attorney general's office, something should be done about this company. They are ripping off the public and it should not be allowed. I want a refund on my account, I will be happy to return their product as it doesn't work anyway.
Carole
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September 25, 2008
My Dr.Says I cannot take this with Cummadin
My Dr. says I cannot take any herbal supplements with cummadin I am presently taking. It is having a baf effect on me, and making me sick, please do not send me any more and cancel me out totally! I did not order this and I do not have to pay, please issue me a refund on my credit card.
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